Support

IdentityLogix is dedicated to supporting it’s customers and it's software solutions.  We feel quality support and rapid response is essential in order to maintain your respect as a trusted partner in business, now and in the future.

For software support services:

IdentityLogix Online Support Center: http://identitylogix.com/support

For other questions/comments:

Phone: +1.219.379.5560

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

IdentityLogix provides software support services 24x7x365 with staff available between the hours of 9:00AM - 5:00PM Central Time, Monday through Friday for normal incident resolution.Extended coverage is provided as necessary to resolve incidents affecting client business operations.  

The IDx Online Support Center is the most convenient means of support and is available 24x7 for self-service technical assistance. In the online support center, you can:

• Download software updates and patches
• Log tickets or view and update status of previously submitted tickets
• View updates to supported platforms and hardware
• Access product documentation, technical articles, and FAQs
• Receive guidance and tools for troubleshooting

Training

IdentityLogix product training is available through authorized partners and is designed to meet the needs of  users and people supporting the software.